Packing your boxes

What should I do when I receive the boxes?

PLEASE NOTE: Due to supply restrictions in the current circumstances, we may provide cardboard boxes instead of the crate-style ones. However we aim to always give extra, waterproof protection by providing a large outer bag that can cover these cardboard boxes and be sealed shut.

1 Find your Welcome Pack

Inside you’ll find instructions, cable ties and a handy returns label for collection. These instructions apply to our black crate-style boxes. Any oversized items or cardboard boxes need to go inside our large white bags for extra protection. The QR code is on this bag and 1 bag will be sent for each item or with each cardboard box.

2 Activate your Box (or Bag)

The quickest way is to use the QR code (the little square barcode) that you'll find on the white carrier inside each box and on the outside of the large Caboodle bags if you've ordered these too for oversized items like suitcases.

If you have an iPhone, click on your camera icon and make sure the camera is set to “Photo” and not “Video”. Now hover the camera over the QR code. Please note: you don’t need to take a photo to activate it, just point the camera at it and hold still. It will take you to the website. Magic!

3 Can’t do that? No problem. You can activate your box/bag manually:

Log into your account page at, click ‘Activate box’ and type in the digits of your user ID code on the carrier’s sticker.

3 Pack your box

Fill the white carrier that's inside the black box, up to the line (max 25kg). Or pack cardboard boxes normally (max 25kg) and seal well. Slip oversized items and cardboard boxes inside our large bags for protection.

4 Track what’s inside

With the QR code you can easily photo-catalogue your belongings. As the camera is open at this point, snap a pic of each item as you pack, or take a group photo! This will automatically save and associate the photos with that box and build your catalogue. Repeat the process for each box or bag as they have their own unique QR codes.

4 Secure your box

Fold down and seal your carrier, which stays in the Caboodle black box for extra protection. Close the box lids and secure each side shut with the red cable ties you’ll find in your welcome pack. For oversized items and cardboard boxes use the large bags to protect them and ensure they are sealed shut.

5 Label it

Find the return labels in your welcome pack and stick them to the top of your boxes and/or bags, ready for collection.

6 Book collection

Go to your account page, book a date when you’re home and we’ll come and collect your boxes. Easy!

Need a hand? Call Caboodle and we’ll be happy to help.

Who can see my catalogued items?

Only you will have access to your catalogue. 

What happens if I forget to catalogue something?

You can add to your catalogue up to the point of locking up your box. After that it is not possible to amend your cataloguing details. Uncatalogued items cannot be claimed in the event of loss or damage.

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