Our frequently asked questions

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Frequently asked questions
What happens if I have ordered too many boxes?

It’s fine. You can return a single unwanted box to us for free. Just close and lock the empty boxes and don’t activate the ID labels.

Over-order by two or more and we’ll have to charge you the cost of repatriating your empties. But if you’ve grown fond of your box and would like to keep it, you can buy it for £21.